Question 1

How do we communicate if we work together?

Accepted Answer

This will depend on the project we work together on. I am happy to accommodate your systems where possible and this component can be tailored to your needs.

I outline the project in a Google Doc where we both can add comments and you can approve elements of the project as needed. You can also view any agreed timelines.

For calls, these are via Google Meet where possible

Question 2

Is my data safe?

Accepted Answer

I take my business and your business seriously. Confidentiality is of utmost importance and is further bound by contractual agreement. All passwords are shared using an encryption service, meaning I don’t ever see your passwords. I also have anti-virus and VPN software to protect your data online.

Question 3

Are the packages flexible?

Accepted Answer

Absolutely! There’s no cookie cutter approach and whilst there will be similarities to other businesses, it is fully expected that yours will be unique. The initial call is a great place to discuss this and to create a custom package to best suit your needs.

Question 4

Is the contract able to be changed?

Accepted Answer

Most definitely. Once we begin, if you wish to amend the scope of work, please let me know and I will accommodate where possible. For clients with packages, please allow a two week changeover period to amend your services.

Question 5

What's the process to work together?

Accepted Answer

Book in an enquiry call here or send me a message (Contact Page, Social media DM, or email) with some basic details and we start from there.

I like to start with a call - preferably with Google Meet, to see if we're a good fit for one another. After that call, if you're happy to proceed, I'll send through some paperwork and then we'll have another call to get started on some details.

Book in an enquiry call to discuss your requirements and available solutions HERE
For larger projects, I'll email you a Project Proposal with a detailed scope and rates attached,  a contract for signing, an invoice and a Client Intake Form.
Commencement call - once the paperwork is received, we'll set up another call to discuss your requirements in detail and make a plan moving forward

Question 6

What's your turnaround time?

Accepted Answer

Turnaround time depends on the type of work, your deadlines and my current capacity. Before we begin, I’ll confirm a proposed timeline so we’re clear on what’s required and when.

For project-based packages such as Systems Setup, Data Clean Up or Website builds, I outline key milestones. These include checkpoints where you’ll need to provide required information such as records, data, written copy or images. Supplying these by the agreed dates keeps your project moving and helps ensure delivery when you need it.

I understand that farm life and seasonal pressures can shift quickly. If something changes, please let me know as early as possible and we can adjust the plan where needed.

Projects are scheduled for a set timeframe in my calendar. If required information isn’t provided within that timeframe, the project will pause until everything is received. It will then continue from the next available start date.

Retainer packages reserve dedicated monthly capacity. This ensures consistent support and availability. That reserved capacity does not roll forward if unused.

This approach allows me to plan responsibly and deliver focused, reliable support to every client.

FREQUENTLY ASKED QUESTIONS